1. Introduction

At P.M Electrical Services, we understand that privacy is important to you. We are committed to maintaining the trust and confidence of our clients and website visitors. This policy explains how we handle your personal information and your rights regarding that information.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information necessary to provide our electrical engineering services effectively and to improve your experience with us.

2.1 Information You Provide Directly

When you request a quote, contact us, or engage our services, you may provide:

• Name and business/organization name
• Contact details (email, phone number, address)
• Project details and specifications
• Business registration information for commercial clients
• Payment and billing information for services rendered

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Device information and IP address
• Pages visited and time spent on our website
• Referring website or source

2.3 Project-Related Information

For electrical installation and maintenance projects, we collect:

• Site location and facility details
• Electrical system specifications and requirements
• Technical drawings and documentation
• Safety and compliance information

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing electrical engineering services, installations, and maintenance
• Processing quote requests and project proposals
• Communicating with you about projects, appointments, and service updates
• Processing payments and maintaining billing records
• Complying with legal and regulatory requirements in Ghana
• Maintaining safety records and technical documentation
• Improving our services and website functionality
• Sending periodic newsletters about our services (with your consent)

4. Information Sharing and Disclosure

P.M Electrical Services does not sell or rent your personal information to third parties. We may share information in the following limited circumstances:

4.1 Service Providers and Partners

We may share information with trusted partners who assist us in providing services:

• Equipment suppliers (Geya Electrical, Grundfos, etc.)
• Technical subcontractors for specialized installations
• Payment processors for billing purposes
• Professional advisors (legal, accounting, insurance)

4.2 Legal and Safety Requirements

We may disclose information when required by law or necessary to:

• Comply with Ghanaian legal obligations and regulations
• Respond to lawful requests from authorities
• Enforce our terms and conditions
• Protect the safety and rights of our clients, employees, and the public
• Address electrical safety concerns or emergencies

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure storage of physical and electronic records
• Encryption of sensitive data during transmission
• Access controls limiting employee access to personal information
• Regular review of security practices and procedures
• Secure disposal of outdated records and documentation

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing electrical services and maintenance
• Maintain technical and safety records as required by Ghanaian regulations
• Comply with warranty obligations and project documentation requirements
• Resolve disputes and enforce our agreements
• Meet legal and tax obligations (typically 6-7 years for business records)

7. Your Rights and Choices

Under Ghanaian data protection principles, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing under certain circumstances
• Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

9. Third-Party Websites

Our website may contain links to third-party websites (such as equipment manufacturers). We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any information.

10. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new effective date
• Sending email notifications to registered clients (for significant changes)

Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of Ghana. Any disputes arising from this policy shall be subject to the jurisdiction of Ghanaian courts.